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Warranty Registration


Owner's Information

To create your account, please complete the required fields. You will then be able to register new products, manage your account, view previously registered products, and more.

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Please provide an e-mail address and password for registration. After registration is verified you will receive an email confirmation and will then be able to log in to check your warranty status.
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Benro Camera Support Gear 3 + 2 Year Warranty for Germany Residents Only

Limited Warranty Coverage
Your Benro product has been carefully manufactured, has passed many quality assurance checks and has been thoroughly tested before shipment. If bought new in Germany it is warranted by us for 3 years from date of purchase to the original owner, against defects in materials and workmanship. By registering online, your warranty is extended 2 years, for a total of 5 years. The warranty does not apply to damages caused by mishandling, dropping, or leaking batteries, nor modification or servicing performed by others.

Warranty Repairs
Benro products purchased in Germany requiring service may be sent through your local authorized dealer or directly to the Benro Service Department. Products must be carefully packed and insured, and sent together with proof of purchase (copy of dated bill of sale) and description of problem. Such repairs will be returned prepaid and insured.

Where To Send Repairs
MAC Group Europe Ltd.
Represented by
GroTura GmbH
Rabenauer Straße 11
35457 Lollar
Deutschland
Fax: + 49 6406 7759 285
Phone: + 49 6406 7759 340

The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose. Benro shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.

For purchases outside of Germany please contact your local authorized distributor for support.
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